Terms and conditions

Last modified: January 15, 2026

Welcome to Airomax Ltd. These Terms of Service (“Terms”) set out the conditions under which Airomax Ltd (“we”, “our”, “us”) provides products and services to customers (“you”, “your”). By placing an order, accepting a quotation, or engaging our services, you agree to these Terms in full.

1. Company Information

Company Name: Airomax Ltd
Registered Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ

2. Scope of Services

Airomax Ltd specialises in the supply, installation, and servicing of air conditioning units, heat pumps, and related systems.
All work is carried out by qualified engineers and in accordance with industry standards, manufacturer specifications, and relevant UK regulations.

3. Quotations and Orders

  • All quotations are valid for 30 days from the date of issue unless otherwise stated.

  • Acceptance of a quotation or payment of a deposit constitutes agreement to these Terms.

  • Any variations or changes to an agreed order must be confirmed in writing and may incur additional charges.

4. Prices and Payment

  • All prices are quoted in pounds sterling (£) and are exclusive of VAT unless otherwise stated.

  • All payments must be made in advance before any work is commenced, either by credit/debit card or bank transfer.

  • For customers with approved account terms, invoices must be paid within 14 days of the invoice date.

  • In some cases, Airomax Ltd may require a 50% deposit prior to the commencement of any work, with the remaining balance payable before completion.

  • Ownership of goods will remain with Airomax Ltd until full payment has been received.

  • Failure to make payment in accordance with these Terms may result in delays, suspension of work, or additional charges under the Late Payment of Commercial Debts (Interest) Act 1998.

5. Delivery and Installation

  • Installation dates will be agreed upon in advance and are subject to product availability.

  • Access to the installation site must be provided as scheduled. Any delay or additional costs resulting from restricted access, site conditions, or customer caused delays may be chargeable.

  • All installation work will be carried out with reasonable care and skill.

6. Warranty

  • All products are supplied with a manufacturer’s warranty, and Airomax Ltd provides a (12-months) workmanship guarantee on installations.

  • To maintain the validity of your warranty, all air conditioning and heat pump units must be serviced annually in accordance with the manufacturer’s maintenance requirements.

  • Failure to have your units serviced annually may invalidate your warranty.

  • The warranty does not cover damage caused by misuse, neglect, unauthorised repairs, or lack of proper maintenance.

7. Returns and Refund Policy

As all products supplied and fitted by Airomax Ltd are custom ordered and installed to your specific requirements, we do not offer refunds or accept returns once an order has been confirmed and work has commenced.
This includes:

  • Air conditioning units

  • Heat pumps

  • Any installation, fitting, or associated works

Faulty or Defective Products

If a product supplied by Airomax Ltd is found to be faulty or defective, please contact us immediately. We will arrange an inspection and, where covered by a manufacturer’s warranty or our workmanship guarantee, we will carry out repair or replacement as appropriate.

Order Cancellations

If you wish to cancel an order before work has commenced or materials have been ordered, please contact us as soon as possible. Cancellations may be subject to administrative or restocking charges depending on the stage of the order.

8. Liability

  • Airomax Ltd shall not be liable for any indirect, consequential, or incidental loss or damage arising from the use of our products or services.

  • Our total liability shall not exceed the total amount paid for the specific contract giving rise to the claim.

  • Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

9. Data Protection

Airomax Ltd handles all personal information in accordance with the UK GDPR and the Data Protection Act 2018. For details on how we collect, use, and protect your data, please refer to our Privacy Policy.

10. Force Majeure

We are not liable for any delay or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to extreme weather, supplier delays, material shortages, or government restrictions.

11. Governing Law and Jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales.
Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

For any questions or concerns regarding these Terms, please contact:

Airomax Ltd
Email: hello@airomax.co.uk
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ